A mediation session goes better when you arrive prepared. Online mediation adds a few extra points to think about, such as technology and privacy, but the core steps are the same. Use this checklist before your session.
1. Define what you want
Decide what outcome you would be happy with and what you could accept as a compromise. Knowing your priorities helps you respond calmly during the discussion.
2. Gather your documents
Have the contract, payment records, messages and any other key files ready to share on screen. Keep them in one folder so you are not searching during the session.
3. Test your technology
online mediation takes place on video, so check your internet connection, camera and microphone ahead of time. Join from a desktop computer, laptop, tablet or smartphone, whichever you are most comfortable with.
4. Choose a quiet, private space
Pick a place where you will not be interrupted and where others cannot overhear. Privacy helps you speak openly.
5. Understand the mediator role
The mediator is neutral and does not decide who wins. Their job is to improve communication, clarify the disagreement and help you explore settlement options. You stay in control of the result.
6. Plan how to listen
Be ready to hear the other side without interrupting. Mediation works best when both parties feel heard. Write down questions rather than reacting in the moment.
7. Think about the agreement
Consider what terms you need for an agreement to be workable, such as payment dates, amounts and who does what. A clear, written agreement is what makes a mediated result last.
If mediation does not work
You can still move to a binding option. Learn how online arbitration works, or compare both in our guide to conflict resolution vs mediation.
