Filing an online arbitration claim is simpler than most people expect. You do not need to travel to a hearing room, and the whole process can be completed from a computer or phone. This guide walks through each step so you know what to prepare before you start.
Step 1: Check whether arbitration applies to your dispute
Start by looking at the contract that created the relationship. Many agreements include an arbitration clause that says disputes must be settled by an arbitrator instead of a court. If your contract has one, review its wording for the rules that apply and any steps that must happen first. If there is no clause, the other party can still agree to arbitrate once a dispute arises. For examples of how clauses are written, see our sample arbitration clauses.
Step 2: Gather your documents and evidence
Collect everything that supports your side of the story before you file. Useful items include:
- The signed contract or agreement
- Invoices, receipts and payment records
- Emails, text messages and written notices
- Photos, videos and other records of the problem
Organized evidence makes it easier for the arbitrator to understand your claim quickly.
Step 3: Write a clear summary of the dispute
Describe what happened, when it happened and what outcome you are asking for. Keep it factual and specific. State the amount you are seeking or the action you want the other party to take. A clear summary helps the arbitrator focus on the real issue.
Step 4: Submit your claim through the eFile portal
With your summary and documents ready, you can file your claim in the Rapid Ruling eFile portal. You outline the dispute and upload your evidence, and the portal records your submission. You can review the rules and forms first if you want to understand the process in detail.
Step 5: The other party responds
Once your claim is filed, the opposing party is notified and has the time period specified to respond. They may accept the claim, dispute it or submit their own evidence. Respond promptly if the arbitrator asks for anything further.
Step 6: The arbitrator reviews and decides
A neutral arbitrator reviews both sides and the evidence under the Rapid Ruling Rules. Online arbitration is handled entirely online, so there is no courtroom visit. The arbitrator then issues a written award, typically within weeks of filing rather than years.
What happens after the award
In binding arbitration the award is final and enforceable, and courts can confirm it if the other side does not comply. To learn more, read our guide on how arbitration awards are enforced.
Frequently asked questions
Do I need a lawyer to file?
No. Individuals, businesses and attorneys all use online arbitration, and you can file on your own behalf.
Can I try mediation first?
Yes. If you would rather negotiate a settlement, online mediation is a voluntary option that works well for many disputes.
Where do I start?
Read our overview of online arbitration services, then start your claim in the eFile portal.
