The arbitrator decides your dispute, so who they are matters. Whether you choose one together with the other party or one is assigned through a provider, it helps to know what good looks like.
1. Neutrality
An arbitrator must be impartial. They should have no personal or financial interest in the outcome and should disclose any connection to the parties. Neutrality is the foundation of a fair award.
2. Relevant experience
Experience with the type of dispute helps. A construction contract problem, an employment issue and a consumer claim all involve different facts and rules. A good arbitrator understands the subject and the applicable law.
3. Process skills
Look for someone who manages a case efficiently, keeps deadlines and writes clear decisions. A well reasoned award is easier to understand and to enforce.
4. Availability
Delays often come from busy schedules. An arbitrator who can move quickly supports the speed that makes arbitration attractive.
5. A clear framework
The arbitrator should work under written rules that both sides can read. With Rapid Ruling, submissions are reviewed under the rules and forms, so you know the process in advance.
6. Comfort with online proceedings
In online arbitration, evidence is uploaded and hearings are virtual. The arbitrator should be comfortable with digital tools and with reviewing documents electronically.
Questions to ask
- Do you have any connection to either party?
- What experience do you have with this type of dispute?
- What is your expected timeline?
Learn more about the role
For a deeper look at the duties of an arbitrator, read understanding the role of an arbitrator.
