Both online mediation and online arbitration let you resolve a dispute without going to court, and both can be done from anywhere. They work very differently, though. Choosing the wrong one can waste time. This guide compares them side by side.
Online mediation in brief
online mediation is a process where a neutral mediator helps the parties talk through the dispute using video and digital tools. The mediator does not decide who wins. Any resolution is voluntary and exists only if both sides agree.
Online arbitration in brief
online arbitration is a binding process. A neutral arbitrator reviews both sides and issues an award, with no courtroom visit. The award is legally binding and enforceable.
Side by side
| Question | Online mediation | Online arbitration |
|---|---|---|
| Who decides | The parties | The arbitrator |
| Is the result binding | Only if you sign an agreement | Yes, in binding arbitration |
| Best for | Preserving relationships and flexible solutions | Getting a final answer |
| If no agreement | You can move on to another method | The arbitrator still issues a decision |
How to choose
Choose mediation if both sides are willing to talk and you want to control the outcome. Choose arbitration if the other party is not cooperating, or if you need a decision you can enforce.
You can use both
Many people try mediation first and move to arbitration if talks fail. Starting with mediation does not stop you from arbitrating later, which is why it is a common first step. For techniques used in mediation, read our guide to mediation techniques. Ready to start? Use the eFile portal.
